Vije Boutique Resort & Spa is a family-owned boutique resort that embraces Balinese traditions and hospitality. Our intimate property offers guests a genuine island experience in a comfortable, peaceful setting.
We Are Hiring:
- Operational Manager
The Role:
As our operations Manager, you’ll be the key person ensuring our resort runs smoothly while our guests enjoy their peaceful stay. This is a hands-on role where you’ll work closely with our dedicated team to create memorable experiences for our guests.
What You’ll Do:
- Lead daily resort operations with a focus on guest comfort and satisfaction
- Implementation and optimization of SOPs across all departments
- Guide and support our team in delivering excellent service: staff scheduling, training, and performance management
- Quality control and preventive maintenance oversight
- Upselling strategy
- Inventory management and cost control
- Spa operations, wellness program, and activities supervision
- Crisis management and problem-solving
- Health and safety compliance
- Maintain our high standards of quality and cleanliness
- Build positive relationships with guests and team members
What We’re Looking For:
- Minimum 3-5 years’ experience in luxury boutique hotel operations management
- Strong background in operational systems and processes
- Excellence in team leadership and staff development
- Understanding of wellness/spa/activities operations is a plus
- Strong financial acumen and business understanding
- Cultural sensitivity and understanding of Balinese culture
- Excellent problem-solving and decision-making abilities
- Excellent communication skills in English
Key Performance Areas:
- Operational efficiency and cost management
- Guest satisfaction scores
- Staff productivity and retention
- Revenue targets
- SOP compliance
- Quality standards maintenance
- Sales Manager
The Role:
We’re seeking an energetic Sales & Marketing Manager to drive our business growth and maintain our brand presence. This role combines hands-on sales activities with strategic marketing oversight.
What You’ll Do:
Sales Responsibilities:
- Develop and maintain relationships with travel agents and partners
- Handle direct booking inquiries and conversions
- Create attractive package offerings
- Manage rates and availability across channels
- Meet revenue targets and optimize occupancy
- Prepare sales reports and forecasts
- Upselling strategy
Marketing Responsibilities:
- Coordinate with our marketing agency for:
- Content creation and social media management
- Online advertising campaigns
- Oversee photography and content shoots
- Monitor marketing performance and ROI
- Oversee photography and content shoots
- Handle PR opportunities and media relations
- Website updates and maintenance
What We’re Looking For:
- 3+ years’ experience in hospitality sales and marketing
- Excellent understanding of online travel agencies (OTAs)
- Understanding of digital marketing and social media
- Strong network in the tourism industry
- Excellent communication skills in English
- Analytical skills for data-driven decisions
- Experience with content marketing and branding preferred
- Experience working with agencies preferred
Join our team and be part of a serene and vibrant environment dedicated to providing exceptional service to our guests.
Interested applicants should send their CV, update photo and cover letter to:
hr@vijeboutiqueresort.com
Subject: Name_position