Assistant Loss Prevention Manager

Job Description

Job Number 22220611
Job Category Loss Prevention & Security
Location Manado Marriott Resort and Spa, One Marriott Drive, Manado, Indonesia, Indonesia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.


Education and Experience

  • High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.


  • 2-year degree from an accredited university in Criminal Justice or related major; no experience required.


Supporting Security/Loss Prevention Operations

  • Assists in the development and implementation of emergency procedures.
  • Assists in identifying ways to continually improve departmental performance.
  • Complies with policies on proper investigative procedures for loss of property assets.
  • Maintains proper documentation of property patrols.
  • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.
  • Implements action plans to monitor and control risk.
  • Reports any procedure violations to the appropriate management.
  • Strives to improve service performance.

Assisting in Leading Security/Loss Prevention Teams

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Assists in establishing guidelines and training so employees understand expectations and parameters.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Helps employees and guests obtain necessary medical attention on a timely basis.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Meets quality standards and customer expectations on a daily basis.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Sets a positive example for guest relations.

Conducting Human Resources Activities

  • Assists in the management of claims by ensuring proper procedures are followed and documented.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
  • Administers property policies fairly and consistently.
  • Certifies security staff in first aid and CPR.
  • Trains security staff to effectively monitor and protect property assets.
  • Trains staff on proper patrol procedures.

Additional Responsibilities

  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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