Job Description
Job Number 23208411
Job Category Golf, Fitness, & Entertainment
Location TA’AKTANA a Luxury Collection Resort & Spa Labuan Bajo, Pantai Wae Rana, Labuan Bajo, East Nusa Tenggara, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
RESORT OVERVIEW
Cradled between a labyrinth of wild forests and the pearlescent shores of the Flores Sea, sits the luxurious sanctuary of TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo. A haven made for the adventurous, sea-seeking Explorers and Collectors from near and far.
Easily accessible, it is the perfect base to explore everything West Flores and Komodo National Park offer at one’s own rhythm.
This is Marriott International’s first property in the region of Flores. With 70 keys including luxuriously appointed Sea Villas, Family Suites and oversized rooms, this property will be one of a kind in the portfolio of the company in Indonesia.
A wedding chapel to make those memories unforgettable, culinary delights to tantalize the tastebuds, views of spectacular sunsets from a Bar immersed in the sea to relaxing spa treatments are just some of the choices that we be on offer to the discerning traveller.
JOB SUMMARY
Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Recreation Operations
- Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Monitors quality, standards and meets the expectations of the customers on a daily basis.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Schedules events, programs, and activities, as well as the work of others.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports the management of outside vendors including water sports and scuba.
- Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Manages the children’s program (e.g., coordinates activities, purchases equipment and supplies etc.).
- Manages group activities including sand painting, bon fires, and team building events.
- Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
- Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.