Bali at Jimbaran
Full time
REQ10268961
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Our Location:
Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means “beautiful hill”.
Who We Look For:
The Four Seasons Resort Bali at Jimbaran Bay is currently looking for Guest Experience Manager (Arabic Speaking) who shares our passion for excellence and is enthusiastic about creating a memorable guest experience. Guest Experience Manager is part of a diverse and dynamic team which provides award winning service to our valued guests. This position reports to the Assistant Director of Rooms.
Preferred Qualifications & Skills:
- Has strong leadership skill and the ability to support all members of the Front Office and enforces the Hotels standard of excellence in all areas.
- Has great problem-solving skill and able to maintain a professional and high-quality service-oriented environment at all times.
- Minimum of 3 years’ experience in Front Office.
- Able to operate Opera system.
- Excellent communication and organization skills; reading, writing, and oral proficiency in the Arabic and English language.
- Bachelor’s degree or Minimum of Diploma.
Responsibilities:
- Seeks out opportunities for guest-centric experiences in all outlets of the resort.
- Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
- Measures results (challenges, successes, etc.) and communicate with supporting Ops team.
- Oversee and implement Resort Guest Experience initiatives and ideas that come from Innovation session.
- Work with Guest Experience Managers on a Global Level to learn from each other’s successes and failures to develop a consistent product company wide.
- Influence and inspire team members to achieve culture standards & core standards delivering seamless guest experience.
- Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.
- Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
The vacancy applies for expatriates.
An Indonesian work permit will be provided by the resort.
Only short-listed applicants will be notified.