Position Title: Resort Manager
Department:
Reports To: Owner Representative and Owner
Employment Type: Contract
About VIJE Boutique Resort & Spa
VIJE Resort is Ubud’s most cherished family-owned boutique resort where genuine family warmth meets authentic Balinese heritage. Our intimate 18-room property creates a home away from home for discerning international travelers seeking meaningful connections and authentic cultural experiences in the heart of Ubud.
The Role
You are the day-to-day leader of the resort—ensuring smooth operations, consistent service standards, and a guest experience that reflects our family values and Balinese hospitality. You lead department heads, strengthen SOPs, protect quality and cost control, and bring a commercial mindset by driving upselling culture and revenue initiatives in partnership with Sales & Marketing.
Key Responsibilities
Operations & Guest Experience
- Lead daily operations across Front Office, Housekeeping, F&B, Engineering, Spa/Wellness, and Activities
- Maintain high standards of cleanliness, room readiness, and service delivery
- Lead service recovery: handle escalations, resolve complaints quickly, and ensure root-cause fixes
- Coordinate VIPs, groups, events, and special requests for seamless delivery
SOPs, Quality & Team Leadership
- Implement, train, and continuously improve SOPs across departments
- Run daily briefings and weekly operational meetings with department heads
- Coach and develop leaders and teams; ensure scheduling, training, and performance management
- Uphold VIJE’s values: Family Excellence, Cultural Heritage, Professional Care, Authentic Connections, and Holistic Well-being
Commercial & Revenue Support (Sales Mindset)
- Drive an upselling culture (room upgrades, spa, experiences, F&B) and track conversion
- Improve the guest journey to increase reviews, repeat stays, and referrals
- Identify and execute revenue initiatives (packages, on-property promotions, partnerships) with Sales & Marketing
- Ensure operational execution supports marketing promises and guest expectations
Financial Control, Maintenance & Safety
- Support cost control and inventory discipline; maintain clear documentation for approvals
- Oversee preventive maintenance planning with Engineering to minimize breakdowns and guest disruption
- Ensure compliance with health & safety standards and incident reporting
Qualifications
- Education: Bachelor’s Degree in Hospitality Management, Business Administration, or related field (or equivalent professional experience).
- Experience: Minimum 3–5 years in boutique/luxury hotel operations (Resort Manager / Operations Manager / Assistant GM level).
- Skills: SOP implementation, quality control, cross-department coordination, team leadership and coaching, service recovery, cost control, inventory management, operational reporting, and strong problem-solving.
- Commercial Acumen (Plus): Upselling, packages, partnerships, and understanding of distribution basics; able to collaborate closely with Sales & Marketing.
- Language Proficiency: Excellent English; proficiency in Bahasa Indonesia is an advantage.
- Cultural Fit: Deep appreciation for authentic Balinese traditions and family hospitality values; embodies genuine family warmth.
Key Performance Areas
- Guest satisfaction and online reputation improvement
- Operational efficiency and cost management
- SOP compliance and quality audit results
- Staff productivity and retention
- Revenue performance: Achieve the resort’s target revenue and departmental revenue goals through strong operational execution, upselling conversion, and coordinated revenue initiatives with the Sales & Marketing team
- Preventive maintenance compliance and reduced guest-impacting breakdowns
This job description is not intende
Join our team and be part of a serene and vibrant environment dedicated to providing exceptional service to our guests.
How to Apply
Interested applicants should send their CV, update photo and cover letter to:
hr@vijeboutiqueresort.com
Subject: Name_position