Kuta Seaview Beach Resort is one of prestigious business pillars which expanding the opportunity for those looking to gain valuable experience in an educational environment.
Now We Are Looking for
ROOM DIVISION MANAGER (RDM)
This position is responsible for leading the Front Office, Housekeeping, and Engineering departments to maximize room and spa revenue, optimize operational costs, maintain exceptional guest satisfaction, and ensure all guestrooms and facilities consistently meet the hotel’s quality standards. This role is accountable for driving profitability while maintaining operational efficiency and service excellence.
Key Responsibilities:
1. Revenue Growth & Business Performance
- Develop and implement strategies to maximize room revenue and occupancy.
- Drive upselling initiatives for room categories, packages, late check-out, early check-in, and other room-related revenue opportunities.
- Collaborate with Sales & Marketing and Revenue Management to improve ADR, RevPAR, and occupancy performance.
- Work closely with the Spa team to increase spa revenue through guest referrals, cross-selling, promotions, and package offerings.
- Analyze daily, weekly, and monthly performance reports and identify opportunities to increase revenue.
- Monitor guest trends, competitor activities, and market conditions to improve commercial performance.
2. Cost Control & Expense Management
- Manage departmental expenses for Front Office, Housekeeping, and Engineering within the approved budget.
- Identify and implement cost-saving initiatives without compromising guest satisfaction or service quality.
- Control labor costs through efficient scheduling and productivity management.
- Monitor utility consumption (electricity, water, gas) and develop initiatives to improve efficiency.
- Ensure preventive maintenance programs reduce repair costs and minimize equipment downtime.
- Review monthly financial reports and explain variances against budget.
3. Room Quality & Product Standards
- Ensure guestrooms, public areas, and facilities consistently meet hotel quality standards.
- Improve room presentation, cleanliness, preventive maintenance, and guest comfort.
- Ensure compliance with brand standards, SOPs, and safety regulations.
4. Guest Experience & Service Excellence
- Maintain high guest satisfaction scores across all Room Division departments.
- Respond promptly to guest complaints and implement effective service recovery.
- Improve online review ratings through operational excellence.
- Ensure personalized guest service and continuous improvement of the guest experience.
5. Leadership & Team Development
- Lead, coach, and develop Front Office, Housekeeping, and Engineering teams.
- Foster teamwork, accountability, and a high-performance culture.
6. Operational Management
- Ensure efficient coordination between Front Office, Housekeeping, Engineering, Spa, Sales & Marketing, and other departments.
- Monitor daily operations to ensure maximum room availability.
- Review daily reports and implement action plans where necessary.
- Ensure compliance with company policies, SOPs, health & safety, and government regulations.
Requirements
- Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field.
- Minimum 1 year experience in the same position or same field.
- Strong knowledge of Housekeeping & Front Office operations.
- Strong analytical skills with a data-driven mindset and sharp attention to detail.
- Good understanding of revenue management and room inventory control.
- Strong problem-solving and decision-making skills.
- Proactive, ambitious, and able to work well both independently and within a team.
- Excellent time management skills with the ability to handle multiple promotional deadlines.
- Application for Bali domiciles only.
How to Apply
Please submit your updated CV and Portfolio to:
Email: hrd@kutaseaviewhotel.com
Subject: Application: Room Division Manager – [Your Full Name]
Application Deadline: 18 of August, 2026