Lena Villa by Tasvan is currently seeking qualified and experienced candidates to join our professional team in Badung. Discover your next career move with us below:
General Manager
Key Responsibilities:
- Manage and oversee the overall daily operations of all villas under management
- Ensure all villas are clean, well-maintained, safe, fully prepared, and guest-ready at all times
- Lead, supervise, train, and evaluate the villa operations team, including housekeeping, maintenance, guest service, reservation, and operational support
- Ensure smooth coordination between all departments to maintain efficient villa operations
- Maintain excellent guest experience from pre-arrival, check-in, during stay, check-out, and post-stay follow-up
- Handle guest complaints, special requests, service issues, and operational problems professionally and efficiently
- Conduct regular villa inspections to ensure cleanliness, maintenance, facilities, amenities, and service standards are consistently met
- Monitor occupancy, revenue performance, average daily rate, booking trends, operational costs, and overall property profitability
- Work closely with the reservation and revenue team to optimize pricing strategy, availability, promotions, and booking performance
- Review market trends, competitor pricing, guest demand, and seasonal opportunities to support revenue growth
- Identify opportunities to increase villa revenue through upselling, direct bookings, repeat guests, packages, and improved guest experience
- Maintain strong communication with villa owners and provide operational updates, performance insights, and improvement recommendations when needed
- Coordinate maintenance, repairs, purchasing, inventory, and vendor management to ensure smooth property operations
- Ensure proper implementation of SOPs, company policies, grooming standards, service procedures, and operational guidelines
- Monitor team performance, attendance, discipline, productivity, and service quality
- Support budgeting, cost control, stock control, purchasing approval, and expense monitoring
- Prepare regular operational, maintenance, guest experience, occupancy, and revenue performance reports for management
- Provide strategic recommendations to improve service quality, team performance, revenue, cost efficiency, and owner satisfaction
- Ensure all villas maintain premium hospitality standards aligned with the company’s brand and business goals
Requirements :
- Minimum 8–10 years of experience in hospitality, villa management, hotel, resort, or luxury property operations
- Minimum 3–5 years of experience in a senior management role
- Strong experience managing luxury villas, boutique hotels, resorts, or high-end hospitality properties
- Strong pre-opening experience in villas, hotels, resorts, or luxury hospitality properties is highly preferred
- Proven ability to set up operational systems, SOPs, team structure, service standards, and property readiness during pre-opening phase
- Strong leadership, team management, and problem-solving skills
- Good understanding of villa operations, guest experience, housekeeping, maintenance, reservation, and owner relations
- Strong knowledge of revenue management, occupancy strategy, pricing, cost control, and operational reporting
- Able to analyze property performance, booking trends, market demand, and competitor pricing
- Excellent communication skills in English, both written and spoken
- Professional, detail-oriented, responsible, and able to work under pressure
- Familiar with OTA platforms, reservation systems, guest review platforms, and hospitality reporting tools
- Experience in Bali villa operations or luxury hospitality market is highly preferred
- Fluent in English
Lccation
Property Name : Lena Villa by Tasvan
Location : Jl. Raya Dawas Jl. Merta Ayu, Tibubeneng, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
How to Apply
Send your CV to email:
hr-recruitment@tasvan.com with subject : Position_Your Name
Only shortlisted candidates will be contacted.
Due date : July 05, 2026