SereS Springs Resort & Spa Singakerta is 5-Star International Chain Hotels located in Ubud –Bali, is currently seeking highly motivated, dynamic, and professional people to be a part of our dynamic and energetic team to occupy the following positions:
Cluster Sales Manager
Responsibilities:
- Develop and execute strategic sales plans to promote wedding and MICE business across key markets, including domestic and international segments.
- Proactively identify, target, and secure new business opportunities for destination weddings, corporate meetings, incentives, conferences, exhibitions, and social events.
- Build and maintain strong relationships with wedding planners, event organizers, corporate clients, professional conference organizers (PCOs), travel agents, and key partners to generate sustainable business.
- Conduct professional site inspections, client presentations, and personalized consultations to showcase the resort’s wedding venues, meeting facilities, guest rooms, and supporting services.
- Prepare customized proposals, event packages, and contracts that align with client requirements while maximizing revenue and profitability.
- Lead negotiations with clients and partners to secure business while ensuring compliance with company policies and revenue strategies.
- Coordinate closely with internal departments including Banquet, Operations, Reservations, Revenue, and Marketing to ensure smooth planning, execution, and delivery of all weddings and MICE events.
- Monitor market trends, competitor activities, and customer preferences in wedding and MICE segments to identify opportunities and strengthen the resort’s competitive positioning.
- Achieve and exceed assigned sales targets, while maximizing total event revenue through upselling rooms, venues, catering, spa, and additional services.
- Represent the resort in wedding fairs, MICE exhibitions, sales missions, networking events, and client meetings to increase brand exposure and generate leads.
- Maintain an active sales pipeline, conduct regular follow-ups, and ensure timely conversion of leads into confirmed business.
- Prepare sales reports, forecasts, and market intelligence updates for management review.
- Ensure high levels of client satisfaction by maintaining professional service standards before, during, and after events to encourage repeat business and referrals.
Requirements:
- Minimum of 3 years of sales experience in a 4- or 5-star hotel environment, with proven success in handling wedding and event segments.
- Strong track record of achieving or exceeding sales targets and driving revenue growth.
- Excellent communication, negotiation, presentation, and interpersonal skills.
- Highly organized, proactive, and detail-oriented, with strong time management abilities.
- Strong analytical thinking and problem-solving skills, with the ability to adapt to dynamic market conditions.
- Professional appearance and positive attitude, with the ability to build trust and long-term client relationships.
How to Apply
Application:
Interested candidates are invited to submit their application letter, CV, and a recent photo to the Human Resources Department via email at :
hrm.ubud@senshotelsresorts.com
Please indicate Name – Position Applied in the subject line.
Only shortlisted candidates will be contacted.