WE ARE HIRING – OPERATIONAL MANAGER
ASAI Village is inviting highly qualified and professional candidates to apply for the position of Operational Manager, a key leadership role responsible for overseeing and managing all operational activities within the property.
This position is a strategic, high-responsibility role that requires strong leadership, exceptional discipline, and comprehensive managerial capabilities to ensure that all operations are carried out efficiently, effectively, and in full alignment with company standards.
We are seeking a results-driven individual with proven experience, strong analytical skills, and the ability to make firm and accurate decisions in a fast-paced and dynamic operational environment.
Scope of Work
The Operational Manager will be fully responsible for all daily operations, including but not limited to:
- Managing, supervising, and ensuring the smooth execution of all operational activities within ASAI Village, including:
- Villa operations
- Housekeeping
- Engineering / Maintenance
- Security
- Landscape / Garden
- Café
- Spa
- Gym
- Ensuring that all operational activities are conducted in full compliance with:
- Standard Operating Procedures (SOP)
- Internal company policies
- Established service and quality standards
- Developing, implementing, and continuously improving SOPs to enhance operational efficiency, consistency, and accountability
- Leading and directly supervising all operational teams, including:
- Conducting structured performance evaluations
- Enforcing strict discipline and work standards
- Driving team development and productivity improvement
- Coordinating and controlling all vendors, contractors, and external parties to ensure work quality and timely execution
- Monitoring and controlling operational costs with a strong focus on efficiency without compromising service quality
- Preparing and presenting comprehensive operational reports (daily, weekly, and monthly), including:
- Operational performance analysis
- Issues encountered and root cause identification
- Implemented and proposed solutions
- Strategic recommendations for operational improvement
- Handling all operational issues in a firm, timely, and solution-oriented manner, including:
- Guest complaints
- Technical and maintenance issues
- Internal operational challenges
- Ensuring that standards of cleanliness, safety, security, and guest satisfaction are consistently maintained at the highest level
- Establishing and maintaining a disciplined, structured, and performance-driven working environment across all departments
Qualifications & Requirements (Mandatory Criteria)
- Minimum Bachelor’s Degree (S1) in:
- Management
- Hospitality
- Business Administration
- Or other related fields
- Minimum 3 (three) years of experience as an Operational Manager (MANDATORY), preferably in:
- Hospitality
- Villa Management
- Property Management
- Strong and proven leadership skills, with the ability to manage multi-department operations effectively
- Demonstrated experience in:
- SOP development and implementation
- Operational control and monitoring
- Team management and performance improvement
- High level of discipline, integrity, accountability, and attention to detail
- Strong problem-solving, analytical thinking, and decision-making abilities
- Ability to work under pressure and manage complex, dynamic operational environments
- Confident, assertive, and capable of handling both team-related and operational issues professionally
Language Requirement (Mandatory)
- Must have excellent English communication skills, both spoken and written
- Able to:
- Communicate professionally with international guests and clients
- Interact effectively with management and external stakeholders
- Prepare operational reports and documentation in English
- Candidates with insufficient English proficiency will not be considered
Additional Skills
- Proficient in:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Strong interpersonal and communication skills
- Proactive, solution-oriented, and highly result-driven
- Able to work both independently and collaboratively
How to Apply
If you are suitable for all position above, please send application with name_position, recent resume and photograph to: